Master’s Thesis in Gender Studies, Linköping University 2021:
AI AS GATEKEEPERS TO THE JOB MARKET
A Critical Reading of Performance, Bias, and Coded Gaze in Recruitment Chatbots
Abstract
The topic of this thesis is AI recruitment chatbots, digital discrimination, and data feminism (D´Ignazio and F.Klein 2020), where I aim to critically analyze issues of bias in these types of human-machine interaction technologies. Coming from a professional background of theatre, performance art, and drama,I am curious to analyze how using AI and social robots as hiring tools entails a new type of “stage” (actor’s space), with a special emphasis on social acting. Humans are now required to adjust their performance and facial expressions in the search for, and approval of, a new job. I will use my “theatrical glasses” with an intersectional lens, and through a methodology of cultural analysis, reflect on various examples of conversational AI used in recruitment processes. The silver bullet syndrome is a term that points to a tendency to believe in a miraculous new technological tool that will “magically” solve human-related problems in a company or an organization. The captivating marketing message of the Swedish recruitment conversational AI tool Tengai Unbiased – is the promise of a scientifically proven objective hiring tool, to solve the diversity problem for company management. But is it really free from bias? According to Karen Barad, agency is not an attribute, but the ongoing reconfiguration of the world influenced by what she terms intra-actions, a mutual constitution of entanglement between human and non-human agencies (2003:818). However, tech developers often disregard their entanglement of human-to-machine interferences which unfortunately generates unconscious bias. The thesis raises ethical questions of how algorithmic measurement of social competence risks holding unconscious biases, benefiting those already privileged or those acting within a normative spectrum.
Master’s Thesis in Gender Studies, Linköping University 2019:
PRACTICALLY HUMAN-
Performing Social Robots
and Feminist Aspects on Agency, Body, and Gender
Abstract
Through an experimental theatre play, this thesis explores the development of human-like agency in contemporary “social robot” technology. The entrance point of this study is the gender gap and lack of diversity in contemporary AI/robot development, with an emerging need for interdisciplinary research across robot technology and social sciences. Using feminist technoscience and critical posthumanism as the theoretical framework, this research involves an analysis of a particular social robot case, currently being developed at Furhat Robotics in Stockholm. Inspired by Judy Wajcman (2004), I analyze how socially intelligent machines impact perceptions of human agency, body, gender, and identity within cultural contexts and through interaction. The first part of the empirical research is carried out in the robot lab. The robot is then, in the second part, invited to perform as an actor in a theatre play. Entangled amidst the other players and audience members, a queered agency starts to reveal itself through human-machine “intra-action” and embodiment (Barad 2003). Human-like agency in machines is shown to be a complex matter, drawing the conclusion that human-beings are vulnerable to a myriad of entanglements and preconceptions that artificial intelligence potentially embodies.
The thesis is related to the Project Arise Amazons!
Ny Teknik, Sweden’s largest newspaper with the latest news in technology, interviewed me about the theatre play and our collaboration with Furhat, the social robot from Furhat AB (Published 2017-01-31).
